Fintech is poised for a significant lift-off, with three main themes in focus: 1. Connected Commerce From multichannel through omnichannel to unified commerce, where retail meets finance, the sector is buzzing with activity. Key drivers here are payment agility and loyalty, powered by growing marketplace and social commerce trends. 2. Embedded Finance The embedded finance market is projected to exceed $300[...]

Deciding between a marketplace and your own branded eShop isn’t straightforward. If it were, you might say both. Complicating the decision is the rapid pace of technological change, meaning a big, complex implementation could require an upgrade even before you launch. Let’s pause and consider some facts: Key Insights: Many owner-operated eShops are loss-making. Marketplaces now account for over 50% of[...]

Banking and insurance institutions, like many other sectors, are turning to automation to improve customer experiences, speed up processes, and boost productivity. The net impact? Higher competitiveness and improved performance, often reflected in both top and bottom lines. The Benefits of Automation: Simplifying Customer Onboarding: Streamlining the onboarding process benefits both customers and businesses. Personalized Service: Delivering the personalized service that[...]

Shopping is evolving, and it's not just about new channels and platforms. A compelling report from Walmart delves into what their shoppers are looking for, and it's definitely worth a read to see if it applies to your business, especially in the context of future technology and automation. Key Insights: Guided Shopping Journeys: Customers expect to be guided throughout their shopping[...]