Banking and insurance institutions, like many other sectors, are turning to automation to improve customer experiences, speed up processes, and boost productivity. The net impact? Higher competitiveness and improved performance, often reflected in both top and bottom lines. The Benefits of Automation: Simplifying Customer Onboarding: Streamlining the onboarding process benefits both customers and businesses. Personalized Service: Delivering the personalized service that[...]

Shopping is evolving, and it's not just about new channels and platforms. A compelling report from Walmart delves into what their shoppers are looking for, and it's definitely worth a read to see if it applies to your business, especially in the context of future technology and automation. Key Insights: Guided Shopping Journeys: Customers expect to be guided throughout their shopping[...]

Are You in Control of Your App – A Case of Fraud App fraud is a significant issue across various banking apps in the UK, with the app experiencing the highest rate of fraudulent transactions losing £350 per £1,000,000 transacted. Some Interesting Facts: Nearly 90% of scams take place on tech platforms, including social media, dating apps, and marketplaces. Approximately 30%[...]

The insurance industry is undergoing significant digital transformation. While Artificial Intelligence (AI) and Machine Learning (ML) are already impacting nearly 60% of businesses, around 45% of insurers report that legacy IT and infrastructure are the biggest barriers to adopting innovative digital solutions that can automate processes. There are multiple use cases where processes can be intelligently automated. Here are three key[...]