Introduction In the fast-evolving world of banking and insurance, digital process automation (DPA) is no longer just a trend—it’s a necessity. These sectors face constant pressure to enhance operational efficiency, ensure regulatory compliance, and meet rising customer expectations. Yet, implementing digital automation is no simple task. It requires not only cutting-edge technology but also specialized expertise to navigate the complexities unique[...]

In the quest to build customer loyalty and provide increased value to their communities, customer-facing verticals are increasingly integrating products and services from different categories. Retail and financial services offer a perfect example: when you buy a car, you might finance it through the provider, and similarly, you may purchase insurance through them as well. While this has been happening for[...]

A recent report from #Woodhurst titled "Powering the Modern Mutual" delves into the technology needed to provide better access to improved financial solutions at Building Societies and Mutuals. This insightful guide highlights the pivotal role of technology in helping these institutions meet the evolving needs of their members, positioning modernization as a core element of their growth strategies. Technology as the[...]

The conversation around #AI and #genAI often revolves around their ability to automate everything, from mundane tasks to complex problem-solving. But the reality is that there’s still much work to be done. Imagine chatbots that don’t just guide customers to information but can also diagnose and fix IT problems by writing and implementing new code. This is the future of managed[...]