The world of AI is rapidly expanding, and the next frontier lies in the development of #genAI-enabled agents. These advanced tools are set to transform the way businesses interact with customers, enhancing service delivery across multiple industries. The Rise of Chatbots Across Verticals #Chatbots have become increasingly common across various sectors, including banking, insurance, retail, travel, and utilities. Their primary purpose[...]

The banking sector is on the cusp of a revolution, driven by the twin forces of #Fintech and #AI, including the emerging powerhouse of #genAI. As we look toward 2030, the question arises: Is this transformation good or bad for the industry and its customers? From a bank's perspective, the integration of AI could result in operational cost savings of up[...]

The ticket never lies—unless it's not displayed correctly, lacks accurate information, or suffers from connectivity issues. For retailers operating multiple outlets with tens of thousands of SKUs in each store, ensuring pricing accuracy is a significant challenge, especially in fast-moving markets where promotional prices can change daily, if not more frequently. Key Points: The Challenge: Managing accurate and up-to-date pricing information[...]

As business channels converge and the line between physical and digital blurs, there's a burgeoning growth opportunity for financial services. A key trend is the integration of finance processes into commercial go-to-market (GTM) structures, leading to increased growth through agility, convenience, and efficiency. Key Insights: Seamless Integration: Embedded finance involves seamlessly integrating financial services into the customer journey, enhancing user experience[...]