The insurance industry is undergoing significant digital transformation. While Artificial Intelligence (AI) and Machine Learning (ML) are already impacting nearly 60% of businesses, around 45% of insurers report that legacy IT and infrastructure are the biggest barriers to adopting innovative digital solutions that can automate processes.
There are multiple use cases where processes can be intelligently automated. Here are three key examples:
- Customer Onboarding and Service
- Streamlined customer onboarding processes
- Enhanced customer service through automated support systems
- First Notice of Loss (FNOL) Processing
- Automated claims estimation
- Seamless repair coordination
- Efficient resolution management
- Policy Renewals and Client Coverage
- Automated policy renewals
- Optimized client coverage management
Many internal processes across various departments require seamless orchestration within the business.
At Aquila Dynamics, we are experts in workflow process automation. We ensure that insurance organizations have future-ready systems that deliver on both performance requirements and customer expectations.
