Always On,
Always Ready.
Aquila Services is the service and support division of Aquila Dynamics, dedicated to ensuring maximum uptime and operational continuity for mission-critical retail systems across the EU.
Key Features
End-to-end managed services covering the full lifecycle of retail technology—from commissioning and deployment to ongoing maintenance.
Deployment & Commissioning
Seamless installation and configuration of retail systems, ensuring every component is fully operational from day one.
Proactive Maintenance
Ongoing service delivery that minimizes downtime through smart scheduling, fast response, and preventative care.
Real-Time Visibility
Mobile-first service desk capabilities paired with AI-optimised dispatching, ensuring fast issue resolution and transparent tracking.
Hardware Asset Audit
Every device is tracked by location, status, and availability-giving you real-time control and a clear optimisation map.
Future Fit Road Map
Strategic planning using network KPIs to improve performance, reduce lifecycle costs, and scale with your business needs.
Open Book Procurement
Transparent sourcing that ensures the best cost-to-performance ratios—no hidden margins, just maximum value.
Tech Support &
Service Operations
Comprehensive technical support delivered by experienced regional teams, ensuring maximum uptime for your business.
Real-Time Service Desk
Live monitoring and incident resolution to ensure maximum uptime of mission-critical IT systems.
Pan-European Services
Comprehensive, scalable technical support delivered by experienced regional teams across multiple countries.
Omnichannel Support
Seamless support across digital and physical channels-integrated for full-service visibility.
Rapid Response
Fast dispatch and resolution to minimise downtime and maintain operational continuity.
24/7/365 Field Support
On-site service coverage across the EU, CEE, and SEE regions-whenever and wherever it's needed.
Tailored Packages
Bespoke managed service models designed to provide continuous, reliable support-day and night.
Core Areas
of Expertise
Serving diverse sectors with specialized solutions for high-performance retail operations.
Grocery
Serving convenience stores, discount outlets, hypermarkets, and supermarkets-ensuring operational efficiency across essential, high-volume retail.
DIY & Home Improvement
Supporting big box retailers, showrooms, and wholesalers-enabling seamless customer journeys in complex, inventory-heavy environments.
Hospitality
Empowering restaurants, cafés, and fast-food chains with fast, reliable service infrastructure where uptime and customer satisfaction are critical.
Luxury & Manufacturing
Focused on premium fashion where brand integrity is key, and manufacturing facilities requiring high-dependency systems continuity.
Retail Systems
That Just Work.
Our Managed Service Plan is your always-on safety net. From asset deployment to replacement, we take care of your critical retail tech-so your teams can focus on customers, not IT.
- •24/7 support and proactive maintenance
- •Smart procurement with full cost transparency
- •Fast, frictionless asset replacements when needed
- •Everything is managed for you, under one clear agreement
No surprises. Just uptime.
